Urban Platter
Gourmet Experiences. Super-foods. Specialty Ingredients. — urbanplatter.com
Company & store details
- Official website
- urbanplatter.com
- Category
- Home & Garden
- Location
- Mumbai, Maharashtra
- Registered company
- Urban Platter
- Domain age
- 11 yr
- Cash on delivery
- Available
- Ships to
- India
Urban Platter return, refund & COD policy
Returns
- Provide product images and batch number
- Bank statement screenshot may be requested
- Return damaged non-perishables within 7 days
- Return damaged perishables within 2 days
- No returns on gift cards
- No returns for change of mind
- Item must be unused and unopened
- Return in original packaging
- Returns subject to quality check approval
- Contact support for return shipping label
- Free shipping label from customer support
- Self-ship costs are duly reimbursed
Refunds
- Refund only after successful quality check
- Refund only after investigation of claim
- Original shipping charges are not refunded
- Gift cards are not refundable
- Perishables with under 2 days shelf-life
- Refunds take 7 to 14 business days
- NEFT refunds take 1 to 3 days
- COD refunds processed after investigation
- Refunds credited to original payment method
Cash on delivery
- COD available only on orders below ₹5,000
- COD available for orders up to ₹14,999
- Some products do not qualify for COD
- COD unavailable when using account wallet credits
- COD available only in selected pin codes
Cancellations
- Orders once placed cannot be cancelled
- Cancel before order is processed shipped
- Contact customer support to cancel
- Use contact form or email receipt
Source: urbanplatter.com · Last checked 12 Sept 2026
Contact Urban Platter
- compliance@urbanplatter.in
- Phone
- +91 72080 83639:+91 83559 29769
- Registered address
- MUMBAI Urban Platter, Floor – B, Plot 405/406, 7C, B3, B4, B5, Kamanwala Chambers, Bhagoji Keer Marg, Mahim West, Mumbai 400016 Maharashtra.
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Information is collected from the brand’s public website and public company records, last checked 12 Sept 2026. Spot something wrong? Open this page and use “Report a correction”.